TRT Method Support
Find quick answers about your account, courses, and training below, or get in touch with our team directly.
info@trtmethod.comFind your answer
Browse the questions below for quick, self-service help.
Your training lives on Huddle, our course platform: https://trtmethod.thehuddle.nl/login
Log in with the exact email address you used at checkout. If you did not have an account with us before, one was created for you automatically with that address, so there is no separate sign-up step.
There are two ways in:
Either one works. Pick whichever is easiest for you.
Almost every time, this comes down to the email address. Your access is linked to the address you typed at checkout, and if that address has a typo or is different from the one you normally use, the account exists under an address you cannot reach.
Try this first:
If nothing arrives, check your spam or junk folder before anything else.
Still stuck? Email us at info@trtmethod.com and tell us exactly which email address you used at checkout. We will look up your order, correct the address if needed, and send your access details again.
Sign-in details are usually not sent when an account already exists under your email address. So rather than waiting for the email, go straight to https://trtmethod.thehuddle.nl/login and use Forgot password.
If you have just placed your order, also check your spam or junk folder for the welcome email from TRT Method Training. The login link in it is valid for 15 minutes, so if you are opening an older email the link will have expired. Request a new password reset instead.
To stop this happening again, add TRT Method to your contacts and mark our emails as Not spam.
The login link in the welcome email is valid for 15 minutes. That is deliberate, for security, and it is why an email from last week no longer signs you in.
You do not need a new welcome email. Go to https://trtmethod.thehuddle.nl/login and use Forgot password to set a password of your own. After that you can sign in whenever you like without waiting for a link.
No problem, we can correct it. Email info@trtmethod.com from any address and tell us:
We will change it and the system will send you a verification email. Follow the steps in that email and your access will be on the new address.
Work through these in order. Most sign-in issues are solved by step 1 or 2.
1. Check the email address. Log in with the exact address you used to buy your TRT course. Look for the usual typos: an extra dot, two letters swapped, a missing number.
2. Check your inbox and spam folder. Huddle sends a welcome email after sign-up. The login link in it is valid for 15 minutes. If yours has expired, use Forgot password instead of asking for a new email.
3. Reset your password. Go to https://trtmethod.thehuddle.nl/login and choose Forgot password. Check spam or junk if the reset email does not appear.
4. Check your browser and device. Use an up-to-date Google Chrome, Safari or Microsoft Edge. Internet Explorer does not work properly with the platform. Make sure your phone or laptop has the latest software updates installed. Clear your cache and cookies, then try again, and try an incognito or private window.
5. Try something else. A different device or a different internet connection rules out a local issue.
If you are still locked out, email info@trtmethod.com with the email address you are using, a screenshot of the error message if you can, and which browser and device you are on. We will contact Huddle support on your behalf if needed.
Yes. Your training runs on Huddle, and the Huddle app works on iPhone, iPad and Android:
Sign in with the same email address you use on the website. You can install the app on more than one device, for example your phone and your iPad. You cannot be actively signed in on two devices at the same time, so if you open the app on your iPad you will be signed out on your phone.
Everything is also available in your browser at https://trtmethod.thehuddle.nl, and the two stay in sync. If the app ever gives you trouble, signing in through the browser is a quick way to see whether the issue is with the app or with your account.
If you bought a single course, open it and start at the top. The lessons are already in the order they are meant to be followed, so there is nothing to work out first.
If you bought The Tristan Tucker Collection, start with the TRT Reduce Tension Course. That is the foundation everything else builds on, and its three pillars are meant to be worked in order:
The rest of your account, the mini courses, masterclasses and replays, can be picked up at any point once you have made a start on Groundwork. They are there when a specific situation comes up, not a queue to work through.
You do not start with the whole library. You start with one exercise, and most riders notice something shift in that first session.
In Huddle, go to Replays: https://trtmethod.thehuddle.nl/resources/replays
That is where recordings of past live events and Q&As are published once they have been edited.
TRT Rescue Season 2 is under Replays, listed as Module 9: TRT Rescue S2. It is not under Case Studies. There is a shorter TRT Rescue entry elsewhere in the platform with a single lesson, which is not the series most people are looking for.
That is expected, and your access is safe. Huddle only displays ongoing subscriptions. A one-off lifetime purchase is not a recurring payment, so it does not appear there.
To see your full purchase history, log in to your customer portal: https://portal.plugandpay.com/login/trtmethod-1643
Ride Without Fear is here: https://trtmethod.com/courses/ride-without-fear-course/
It is a standalone course. It is not part of lifetime access, the Ultimate Program or the Entire Program.
Subtitles are available on the video lessons, and many lessons also have a dubbed audio track in a range of languages, spoken in Tristan's own voice.
Open the settings menu in the video player and you will find Subtitles for on-screen text and Audio to change the spoken language. Set it once per video, whichever suits you.
Dubbing is still being rolled out, so a few lessons currently offer subtitles only.
Not at the moment. The lessons stream, so you need an internet connection to watch them.
In practice most riders watch on their phone at the yard over mobile data. If your signal there is patchy, it helps to watch the lesson through once somewhere with good reception and take your notes with you.
Every course Tristan has made, in one place, with lifetime access. Current price and full contents: https://www.trtmethod.com/bundle/tristan-tucker-collection That covers the foundation work in the Reduce Tension Course, the ridden work, and all the courses built around specific situations, from trailer loading and clipping to young horses and schooling. New courses of his are added to it as they are released, at no extra cost to you.
Two things are not included, and both are sold separately:
Courses by other trainers are also separate. TRT is the house name, and the Collection is Tristan's own work.
If you would rather start with one course than the whole Collection, every course can be bought on its own.
Neither program is on sale any more. If you own one of them, nothing changes: your access stays exactly as it is, including anything you have already unlocked. This article is here so you can see what is in yours.
What you can buy today is the The Tristan Tucker Collection. It holds every course Tristan has made, and new ones are added to it. Event replays are not part of it, and neither are live event tickets. Those are bought separately.
If you own the Ultimate or the Entire Program and want to know how your access compares to the Collection, email info@trtmethod.com with the address you bought under and we will look it up for you.
The TRT Ultimate Program gave you everything you need to work through behaviour from the ground. It includes:
The TRT Entire Program includes everything above, plus:
In short: Ultimate is groundwork, foundation, schooling and young horse work. Entire is all of that plus the ridden work, mindset training, mini courses, and the replays of past live events.
Lifetime access means exactly that. You keep access to everything included in your purchase, for this horse and every horse after him.
If you are on a monthly, quarterly or yearly subscription, your access runs for as long as your subscription is active. See Can I upgrade my subscription to lifetime access?
No. A round pen is useful but not necessary. The work is designed around what most riders actually have access to.
Yes, and that is exactly where to start. Pillar 1, Groundwork, is built for this situation. Your horse learns how to find relaxation before anything is asked of him, and you build the handling confidence from there.
Plenty. A large part of our membership joined because they wanted to understand their horse better and do things properly, not because anything was wrong. The same work that helps a reactive horse settle gives a calm horse a clearer, quieter way of being handled and ridden.
The ridden work is a full pillar in its own right, with 44 video lessons under saddle. Groundwork comes first because it is what makes the ridden work possible, but it is not where the program stops.
Two things are built in for exactly this:
It is a 12-month program for riding instructors and trainers, focused on the mental side of horse and rider rather than on technique. Enrollment is currently closed. Trainers can join the waitlist at https://trtmethod.com/trainers-program/ to hear when it reopens.
What it includes:
The themes cover situations that show up in real lessons: reading tension in horse and rider, spooky behaviour in the arena, rider fear and freezing, show nerves, escalation versus regulation, shut-down horses, the mounting block, environmental triggers, separation stress, staying calm yourself, difficult conversations with riders and parents, and building a mentally healthy yard.
Who it is for. Instructors and trainers in any discipline, at any level of student. You do not need top sport riders or a full schedule. If you teach riders who sometimes struggle with fear, tension or pressure, it is relevant.
Who it is not for. Riders who only work with their own horse and have no plans to teach, and anyone looking purely for technical exercises rather than the mental side.
Every session is recorded, including the Q&A, and you keep lifetime access to the recordings. You can watch in your own time.
You can also send in your questions and case studies in advance, so your situation can be covered even when you are not there. Tristan selects cases each month to work through in depth, and there is a live Q&A during the session for follow-up questions.
Plan on roughly 90 minutes a month for the session itself. The rest is what you choose to spend in the trainers community or rewatching parts of a replay. It is designed to go straight into the lessons you already teach rather than to add homework.
Sign up and send in your question here: https://trtmethod.thehuddle.nl/boards/live-qa
A short video of the behaviour you are asking about makes a real difference. It lets Tristan see what is actually happening and give you advice that fits your horse rather than general advice.
We confirm by email once your question and video have come in.
The replay link you receive straight after an event comes from our webinar system, and it plays back as though it were live. That is why pausing and fast forwarding do not work there.
We edit each replay afterwards and upload it to Huddle at https://trtmethod.thehuddle.nl/resources/replays. Once it is there you can pause, skip and rewatch any part of it whenever you like.
The dates are on the Live Q&A board in Huddle: https://trtmethod.thehuddle.nl/boards/live-qa
That is the same place you send your question and video in, so it is worth a bookmark. We also announce each session by email beforehand.
If this was an instalment or a subscription payment, the card or account we have on file has usually expired or been replaced. You can update your payment details yourself in your customer portal: https://portal.plugandpay.com/login/trtmethod-1643
If this was a new purchase and you approved the payment on your side, your bank is most likely blocking it because it is an international transfer. Banks sometimes flag those automatically. Contact your bank and ask them to approve the payment. That usually resolves it straight away.
If neither of those is it, email info@trtmethod.com and we will find another way.
When a billing agreement is cancelled in PayPal, PayPal notifies us but does not tell us why, so we get in touch to check.
If you meant to cancel, let us know and we will sort out the rest with you. Do read I am paying in instalments. What happens if I stop? first, because on an instalment plan a cancelled agreement is not the same as a free pause.
If you did not mean to cancel, or something went wrong during checkout, you can set up a new payment method in your customer portal: https://portal.plugandpay.com/login/trtmethod-1643
Either way, email info@trtmethod.com and we will make sure nothing is left half done.
That is the VAT. VAT rates differ per country, and the rate applied to your order is the one for the country you bought from. We are based in the Netherlands, where the rate is 21%. Some countries apply a higher rate, others a lower one, so your total can be slightly above or below the price you saw.
If the difference still does not look right to you, email info@trtmethod.com with your order number and we will check it.
Your customer portal has everything: https://portal.plugandpay.com/login/trtmethod-1643
Two things worth knowing:
You can do this yourself in your customer portal: https://portal.plugandpay.com/login/trtmethod-1643
For privacy and security reasons we cannot enter or change card or bank details for you, so the portal is the fastest route. If you cannot get it to save, email info@trtmethod.com. We can cancel the current payment method on your plan, and when your next instalment is due you will receive an email to complete the payment and choose a new option there.
Email info@trtmethod.com and we will cancel it for you and send you a confirmation by email. You cannot cancel from the customer portal.
Before you do, it is worth asking us about lifetime access. Renewing a subscription costs more per year than a one-off upgrade, so if you plan to keep training, upgrading is usually the cheaper route. See the next article.
Yes, and for current subscribers there is a reduced price already built into the checkout, so no code is needed. Which one applies depends on how you pay:
| You currently pay | Your upgrade price | |---|---| | Yearly | €159 once | | Quarterly | €109 once, or 2 × €55 | | Monthly | €210 once, or 3 × €70 |
You can see what lifetime access costs at full price here: https://www.trtmethod.com/bundle/tristan-tucker-collection
Email info@trtmethod.com and we will send you the right upgrade link for your plan.
Upgrading now means your subscription stops immediately and no further payments are taken.
Yes. We can pause your payments for three months and pick up from there. Your next payment date moves back accordingly. If you would like to start again sooner, message us and we will reactivate you straight away.
Email info@trtmethod.com to arrange it.
An instalment plan is not a subscription. You have already purchased lifetime access and you are paying for it in parts, so stopping the payments means the access is removed rather than simply not renewed.
If money is tight, tell us. We can usually pause your payments for three months instead, and your access stays where it is. Email info@trtmethod.com.
Every course comes with a 30-day guarantee. If it is not right for you within 30 days of purchase, email info@trtmethod.com and we will refund you. You do not need to give a reason.
Refunds are sent back to the payment method you used. Because these are international payments, it can take a little time before the money reaches your account.
Two things fall outside this. Tickets to live events are not refundable, though you are welcome to pass yours on or sell it to someone else. TRT Tools are physical goods with their own returns policy, see Can I return a tool?
At the end of the period you have already paid for. Cancelling stops the next payment, it does not cut your access off on the spot, so you keep training for the rest of the month, quarter or year you paid for.
If you are thinking about coming back later, it is worth reading Can I upgrade my subscription to lifetime access? before your access runs out.
Your order goes out with FedEx, and there are two emails involved:
Delivery time depends on where your order is going:
| Destination | Usual delivery time | |---|---| | Netherlands, Belgium, Germany, France | 3 to 5 business days | | Rest of Europe | 7 to 14 days | | Outside Europe | up to 21 days |
You can follow your parcel with the track and trace code in the shipping confirmation.
What does shipping cost? It depends on the destination, from €6.95 within the Netherlands to €50.00 for countries such as the United States, Australia and Japan. The rates per country are here: https://www.trt-tools.com/pages/shipping
Ordering from outside the EU? Your country may charge import duties on the parcel. Those are not included in what you paid us and we cannot cover them.
Where is my tracking number? In the shipping confirmation email, not the order confirmation. If you have only had the first email, your parcel has not been handed over yet. Check your spam folder too, then email info@trtmethod.com with your order number and we will look up the status for you.
I need it by a certain date. Tell us the date. We can check where your order is and, when it is genuinely tight, say honestly whether it will make it.
My address is wrong. Email info@trtmethod.com as soon as you notice. If the parcel is already with FedEx we can often still get the address changed, but the earlier you tell us the better the odds.
If something you ordered turns out to be out of stock, we will email you. New batches can take a while to arrive, so you get the choice: wait for the new batch, or cancel the order and receive a refund. Just tell us which you prefer.
Check your spam or junk folder first, then email info@trtmethod.com with the email address you used at checkout. We will send your download link straight through.
Once you have the file, save it to your phone or computer rather than relying on the email, so you cannot lose it later.
Printing them yourself. The cards are designed for A6 paper, postcard size:
There are two versions of the file. The digital edition is the one you receive by default. If you are having them printed professionally and need the version with bleeds and printer marks, ask us and we will send that one instead.
Yes. Email info@trtmethod.com to register your return, and send the item back within 14 days of delivery. We refund the full cost of the item, minus shipping.
A few conditions:
If your order arrived damaged or faulty, that is a different route and it costs you nothing. Email info@trtmethod.com within 3 days of delivery with photos of the damage, and we will replace the item. Do unwrap and check your order when it arrives, because after 3 days the goods count as accepted.
Full terms: https://www.trt-tools.com/pages/returns
We are not able to arrange lessons with Tristan through support. For enquiries about his own schedule, email his assistant at tristan@tristantucker.nl.
If what you are after is personal advice on a specific situation with your horse, the monthly live Q&A is the route. Send in your question with a short video: https://trtmethod.thehuddle.nl/boards/live-qa
Yes, through the monthly live Q&A. Send in your question and a short video of the behaviour at https://trtmethod.thehuddle.nl/boards/live-qa
Also search the community database first. It holds hundreds of answered questions and yours may already be there with an answer you can use today.
You can sign up here: https://partners.plugandpay.com/partners/1643/info
Once you register you get your own personal link to share. Every time someone buys through your link you earn a commission automatically. You also get a personal dashboard to track your results and payments, and a Partner Toolkit with graphics and guidance to help you share the training.
The idea is simple: share your own TRT journey on social media, tag us, and include your link. When we run seasonal promotions you are welcome to share those with your followers too.
Email info@trtmethod.com with the details and we will point you to the right person.
If the platform is misbehaving, it is worth trying again in half an hour. Occasional technical issues do happen and are usually resolved quickly.
If it persists, email info@trtmethod.com with a screenshot of the error, the page you were on, and which browser and device you are using.
Email info@trtmethod.com.
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