Terms & Conditions

2. What we sell

Courses and bundles. Online video training, sold with lifetime access as described in section 9.

Group programmes. Courses that run with a start date and a group of riders working through the material at the same time.

Event tickets. Admission to a live event on a specific date.

Event recordings and replays. Recordings of events that have already taken place.

Some of what we sell is taught by guest trainers rather than by Tristan Tucker. Where that is the case it is stated on the product page. Guest trainer courses are separate products and are not included in The Tristan Tucker Collection unless the product page says so.

3. Your licence

When you buy a course, you get a personal, non-exclusive, non-transferable licence to watch the content for your own use.

You may not:

• Share your account, login or access with anyone else
• Download, copy, record, re-upload or redistribute the content
• Show the content publicly or use it to teach paying clients
• Resell, sublicense or pass on access

One account is for one person. If we see an account being shared, we may suspend or close it without a refund.

4. Payment

Prices on the website include VAT where applicable. You can pay in one go or, where a payment plan is offered, in instalments.

Payment plans. If you choose a payment plan, you commit to the full number of instalments agreed at purchase. You owe all of them, whether or not you use the course. Missing an instalment does not entitle you to a refund of what you have already paid, and may result in your access being suspended and the outstanding amount being collected.

Failed payments. If a payment fails we will try again and let you know. If it stays unpaid, we may suspend access until it is settled.

5. Your right to cancel, and our guarantee

5.1 The 14-day statutory right of withdrawal

As a consumer in the EU you normally have 14 days to withdraw from an online purchase.

Because our products are digital content delivered immediately, you are asked at checkout to confirm that you want access straight away and that you understand you lose your right of withdrawal once we give you that access. If you tick that box and we deliver, the 14-day right no longer applies.

Our 30-day guarantee below is more generous than the statutory right, so in practice you are better off either way.

Event tickets are different. Tickets for a live event on a specific date are exempt from the right of withdrawal under Dutch law, because they are leisure services tied to a date. See section 7.

5.2 Our 30-day money-back guarantee

We offer a 30-day money-back guarantee on courses, bundles and recordings.

If you are not happy, email info@trtmethod.com within 30 days of purchase and we will refund you. No forms, no questions.

Where a product page states a different refund period at the time of purchase, that period applies instead.

If a refund is approved, all payments made to date are refunded, your access ends, and the purchase is cancelled in full.

5.3 After the guarantee period

Once the guarantee period has passed:

• Purchases are final
• Remaining instalments on a payment plan stay due in full
• Payments already made are not refunded

5.4 How refunds are paid

Approved refunds are processed within 7 business days to the payment method you used.

6. Group programmes

Group programmes have a published start date and run to a schedule.

• You keep access to the recorded material after the group finishes, on the same lifetime terms as our other courses
• If we have to move a start date, we will tell you as soon as we can and you may choose the next group or a refund
• The 30-day guarantee in section 5.2 applies from the date of purchase, not from the start date of the group

7. Event tickets

No refunds. Tickets for live events are not refundable. Under Dutch law the right of withdrawal does not apply to leisure services provided on a specific date.

Transferable. Your ticket is yours to pass on. If you cannot attend, you may give or sell your ticket to someone else. Contact us and we will change the name on the booking.

If we cancel or move the event. If we cancel, you get a full refund. If we move it to another date, you can attend on the new date or ask for a refund.

At the event. You follow the venue's rules and the instructions of our staff. We may refuse entry or remove anyone behaving unsafely, without a refund.

Recordings. We film our events. By attending you accept that you may appear in photographs and recordings, including ones we sell or use in marketing. See our Privacy Policy for how to ask us to remove an image you appear in.

8. Memberships

We stopped selling memberships on 17 August 2026. No new memberships are available.

If you hold a membership from before that date, it continues on the terms you agreed at the time until you cancel it. To cancel, email info@trtmethod.com. We recommend cancelling at least 7 days before your next payment date; a cancellation received later than that may not stop the next payment. Cancellation takes effect at the end of the current billing period.

9. Lifetime access

9.1 What it means

Where a product is sold with "lifetime access", we guarantee access for a minimum of three years from the date of purchase. After that, we keep the product available for as long as we operate the platform.

Lifetime access refers to the lifetime of the product on our platform. It is not a promise that the company, the platform or any individual product will exist indefinitely.

9.2 If we withdraw a product

After the three-year minimum has passed, we may withdraw a product. If we do, we will give you at least 30 days' notice by email, and during that notice period we will make the material available for download wherever we are able to.

9.3 If the business is sold or transferred

We may transfer our rights and obligations under these Terms to another company, for example if the business, or the part of it that operates these services, is sold, merged, restructured or otherwise transferred. Your access continues on the same terms with the new owner, and we will tell you when that happens.

9.4 If we can no longer operate

We are not liable for interruption, suspension or termination of access caused by events outside our reasonable control. This includes natural disasters, war, acts of terrorism, pandemics, major cyberattacks, sustained failure of a critical supplier such as our platform or video provider, insolvency or liquidation, and regulatory change that forces us to stop operating.

If any of that happens, we will make reasonable efforts to preserve your access or to offer an alternative, but we cannot guarantee it.

9.5 Changes to content

We may update, improve, reorganise or replace course content. Occasionally a course is renamed, split or merged into another. Where that happens, you keep access to the equivalent material.

10. The community

Our community is part of what you buy, and it only works if people are decent in it.

You agree not to post anything that is abusive, harassing, discriminatory, defamatory, sexually explicit, or unlawful. Do not advertise your own business or services, and do not share other people's private information.

We may remove posts and suspend or close accounts that break these rules. Serious or repeated breaches can mean losing access without a refund.

Training advice given in the community by other members is their own. It is not our advice and we are not responsible for it.

11. Your content

When you post in the community, upload a video, or send us feedback, you keep ownership of it. You give us a non-exclusive, worldwide, royalty-free licence to use it in connection with running and promoting our services.

If you would rather we did not use something of yours in marketing, tell us and we will stop.

You confirm that what you post is yours to post and does not infringe anyone else's rights.

12. Safety, and the limits of what we teach

Working with horses carries risk. Our courses are training material, not personal instruction, and we cannot see your horse or your situation.

You are responsible for judging what is safe for you and your horse, for your own riding and handling, and for wearing appropriate protective equipment. If you are unsure, work with a qualified instructor in person.

Nothing we provide is veterinary advice. Our Vet Course and Farrier Course are about handling and preparation. For diagnosis or treatment, consult your vet or farrier.

13. Our liability

We provide our services with reasonable care and skill. Beyond that, the services are provided as they are.

We are not liable for indirect or consequential loss. Our total liability for any claim is limited to the amount you paid for the product the claim relates to.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, your statutory rights are not affected.

14. Intellectual property

All course content, video, text, designs, the TRT Method name and our logos belong to us or to the trainers we work with. You may not reproduce, modify or distribute any of it without our written permission.

15. Suspension and termination

We may suspend or close your account if you break these Terms, share your access, or use the services unlawfully. Where the breach is minor and fixable, we will tell you first and give you a chance to put it right.

You can close your account at any time by emailing info@trtmethod.com. Closing your account does not by itself entitle you to a refund.

16. Privacy

How we handle your personal data is set out in our Privacy Policy.

17. Changes to these Terms

We may update these Terms. Changes take effect when posted, and the effective date at the top will tell you when that was.

If a change materially reduces your rights, we will tell you by email before it takes effect. Changes do not apply retroactively to purchases you have already made.

18. Law and disputes

These Terms are governed by Dutch law. If you are a consumer, you keep the protection of the mandatory rules of the country you live in.

If something goes wrong, email us first. Most things are settled that way.

If we cannot resolve it, the dispute goes to the competent court in the Netherlands. Consumers in the EU can also use the European Commission's online dispute resolution platform.

19. Miscellaneous

These Terms, together with the Privacy Policy and anything stated on the product page at the time of your purchase, are the whole agreement between us. If part of these Terms is found invalid, the rest stays in force.